PRIVACY POLICY

Last Updated: July 8, 2024

Thank you for choosing Dinzyy. This Privacy Policy elucidates our practices concerning the collection, usage, disclosure, and safeguarding of your personal information when you use our website: www.dinzyy.in or the Dinzyy mobile application developed and maintained by Shree Ambica Info Services - a sole-proprietor organization (“We,” “us,” “our,” and “Dinzyy”) having its registered address at 19, Bhagyanidhi, Ghatlodia, Ahmedabad-380061. From herein the customer/user of this website/application will be referred to as “you” or “your.” By using/signing in to our website/Dinzyy app, you agree and consent to us collecting, storing, transferring, disclosing, and sharing your personal information as per this policy. If you do not agree with this policy, you are requested not to use our website or Dinzyy app. Your utilization of the Dinzyy app and website implies your consent to the terms delineated herein :

1. Information Collection

1.1 Geolocation Data

We collect device location data to ascertain proximity to restaurants, ensuring the optimal functionality of our services such as table-booking, meal-booking etc. Our application does not continuously collect location data. Instead, it only gathers location information as needed. Only the last user location data is retained on our servers.

1.2 User Profile Information

• For the purposes of registration, authentication and to send important transactional messages, we necessitate your email and mobile number.

• While the submission of pictures/setting up of profile pictures is not obligatory for general users, managerial and waiter profile-images are mandated.

• Gender information is required for building a more comprehensive user profile, allowing for a more personalized and relevant app experience.

• Provision of other information such as Date of Birth and anniversary date is optional and if you provide that information, we will use that to optimize our services.

• Only for the Delivery type of orders, user addresses are necessary. Right now Dinzyy does not provide meal delivery services, hence users may skip it.

• Though email is required for sign-up, setting up a username is mandatory for a user as required for app functionality (read terms and conditions). Username will be displayed to all users, merchants, restaurants, staff and all other parties not mentioned here but concerned with Dinzyy. Users are requested not to use their sensitive information as their username. Notably, users are allowed to choose a username of their choice that has not already been taken.

1.3 Payment Information

To facilitate transactions, we collect and securely process payment information using a third-party payment Gateway. Refer to our terms and conditions for more details. We do not store any payment information on our servers.

1.4 Order History

We retain a record of your order history to enhance your user experience and provide better service. This information is securely stored and is shared with concerned restaurants only. (i.e. if user A has booked a meal with restaurant B with Reference order no. : 1234, then both user A and restaurant B can view order history for Order No: 1234). However, only ratings(calculated as average) or feedback (shown as feedback with your username and profile picture) given on any order will be visible to all users as required for enhanced experience of all users.

1.5 Device Information

We collect computer/mobile device information to improve our services, analyze trends, and enhance the overall user experience.

2. Information details

2.1 Email Correspondence

Your email address may be employed to disseminate promotional offers. An opt-out mechanism is provided in promotional emails, affording users the ability to unsubscribe at their discretion. However, users will receive transactional Emails even after unsubscribing promotional emails, since transactional mails are a vital part of User-Entity-Dinzyy relationship.

2.2 Push Notifications

Push notifications are like "mini alerts'' on your phone. They are used to tell you about important stuff like your orders and bookings, but they are not used too often for ads or promotions at Dinzyy because that can be annoying. This whole approach is meant to make your experience better, not bug you with unnecessary messages.

2.3 Contact Numbers

User phone numbers are securely stored and remain confidential on our servers. Transactional messages are dispatched preferably via email to mitigate any disturbance to users. However, users may receive some important transactions messages from Dinzyy. Phone numbers may be disclosed solely to the restaurant managers in instances of unconfirmed bookings, with users retaining the prerogative to modify this setting. (Read terms and conditions when your mobile number will be disclosed.)

2.4 Third-Party Disclosures

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. However, this does not include trusted third parties who assist us in operating our app and website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

A. We may share your orders, preferences and relevant information with academic researchers for academic purposes only.

B. We may share your information with crime investigation agencies and other organizations under specific circumstances aimed at upholding legal compliance and ensuring the safety, security, and integrity of our services:

Obligation Under Laws or Court Orders:

• In situations where we are legally compelled by applicable laws or court orders, we may disclose your information to meet our legal obligations.

Detection and Prevention of Illegal Activities:

• Information sharing may occur to proactively identify and prevent activities such as identity theft, fraud, misuse of services, or other unlawful acts, safeguarding both our users and our platform.

Protection of Intellectual Property Rights (IPR):

• Your information may be disclosed in good faith to protect the intellectual property rights of other parties or individuals, promoting a fair and lawful digital environment.

Ensuring Property and Safety of the Company:

• In cases of disputes or claims arising from the use of our services, we may share information to ensure the protection of our property, safety, and interests, as outlined in our terms and conditions.

Other Legal Obligations:

• Information may also be shared as required to fulfill other legal obligations, maintaining transparency and adherence to the regulatory framework governing our operations.

This disclosure underscores our commitment to lawful and responsible data practices, prioritizing user privacy while actively engaging in efforts to maintain a secure and reliable platform. If you have any concerns or inquiries, please direct them to support@dinzyy.in.

2.5 External Links

There might be links to third-party websites in our app/website. We are not responsible for activities carried out if you go to that URL. Users are encouraged to read the privacy policy of external websites.

2.6 Dinzyy coins/games

• In gratitude for our esteemed customers, Dinzyy may award you Dinzyy-coins on order placement. Dinzyy-coins are not real money and will not be used for any transactions. Utilizing Dinzyy-Coins, you can partake in engaging games that offer the chance to win enticing prizes. Only you can know your coin balance. Dinzyy-coins are governed by Terms and conditions, hence, users may read Terms and conditions before proceeding.

• If you emerge as the victor in a game where physical objects are offered as prizes, we may request your address for the seamless delivery of your reward. It is imperative to note that detailed information about the games, including rules and conditions, is available in our comprehensive Terms and Conditions. We strongly encourage you to peruse these carefully to ensure an informed and gratifying gaming experience.

2.7 Third-Party Payment Gateway

We are using a third-party payment gateway (Razorpay/PhonePe) for transactions. They have their own security means of collecting, transmitting, storing your payment information. Users are encouraged to read the privacy policy of the concerned payment gateway before carrying out payment. For more details about payment and refunds, read our Terms and Conditions.

3. How We Use the Information We Collect

We use the information we collect from and about you for a variety of purposes, including but not limited to:

• Processing and responding to your queries.

• Understanding our users and improving the content and features of our Services.

• Administering our Services and diagnosing technical problems.

• Sending you communications that you have requested or that may be of interest to you.

• Administering contests and sweepstakes.

• Providing customer support.

• Notifying you about changes to our Services.

• Allowing you to participate in interactive features offered through our Services.

• Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us.

4. Security of Your Information

1. We prioritize the security of your personal information and have implemented organizational and technical processes and procedures to safeguard it. These measures are designed to prevent unauthorized access, use, disclosure, alteration, or destruction of your data. Despite our commitment to data security, it's important to note that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

2. As with any online platform, there is inherent risk associated with data transmission and storage. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information. While we continuously strive to enhance our security protocols, users are encouraged to remain vigilant and take appropriate measures to protect their personal information. In case you have noticed any security risk to your information, write to us a support@dinzyy.in.

3. Database Services Provider : We utilize third party Database services, Supabase for database services. Your data may be stored in India or outside India on their servers. They have their own means of securing and maintaining user data. For more details, you may read their privacy policy and terms and conditions.

5. User Controls

Users are afforded the following controls:

• Opt-out of promotional emails.

• Specify notification preferences.

• Customize settings related to phone number sharing.

6. Contact Information

For inquiries, please contact our support team at support@dinzyy.in . Grievances are to be directed to grievances@dinzyy.in . In instances requiring escalation, our designated Grievance Officer is available:

Grievance Officer:

Aneri Patel (Proprietor)

19, Bhagyanidhi, Ghatlodia, Ahmedabad-380061

7. Modifications to Privacy Policy

This Privacy Policy may undergo periodic updates. Users are encouraged to review the "Last Updated" date to stay informed of any alterations.

Your privacy is of paramount importance to us. Should you have any concerns or inquiries, kindly direct them to support@dinzyy.in .